State Farm® Insurance Agent Marcel S. Robin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jason Quach
April 16, 2026
5
out of
5
rating by Jason Quach
"Quick and super helpful!"
Kelly Davis
April 16, 2026
5
out of
5
rating by Kelly Davis
"Needed renter's insurance for one of my boss's kids and Kim was all over it. This transaction was easy and seamless. I really appreciate Kim and her attention to detail and making it so easy to get this done. Thanks Kim!"
Len Van Will
April 13, 2026
5
out of
5
rating by Len Van Will
"I have been a customer for a few years now at this location. This time around had the pleasure of speaking with KIM who was able to help me with my renters insurance. She answered all the questions I had and made sure I had a clear understanding of the policy I chose. Couldn’t be more happier with the customer service this location offers. Thank You to all staff and especially KIM for being patient with me."
Riesa Lewis
April 9, 2026
3
out of
5
rating by Riesa Lewis
"I called to request a quote on home insurance. The receptionist said someone from the sales team would be contacting me shortly. I never heard back."
We responded:
"Hi Riesa, I’m sorry to hear this but I believe there is a bit of confusion on your end. There are two Marcel Robin State Farm Agents. We are both located in Queens, New York. We are not affiliated. I just spoke with my entire team and nobody received a message from anyone going by your name first or last. Our office number is 718-721-1775. If that is not the number you called, then you did not speak with someone from My Office. I will kindly ask you to remove your review. If you are looking for insurance please give us a call. We are more than happy to assist you. Marcel S Robin, Agent "
Neil Andrews
March 30, 2026
5
out of
5
rating by Neil Andrews
"I had an excellent experience with State Farm. I needed to make a change to my renter's insurance policy, and also needed a copy of my certificate of insurance. Sam in my local State Farm office helped me with this very promptly and sent me with everything I needed. Highly recommended."
We responded:
"Thank you, Neil. I’m happy Sam was able to help you get everything you need. He always does his best! Thank you for noticing. We appreciate the 5 star review! -Marcel S Robin, Agent "
JM
March 27, 2026
5
out of
5
rating by JM
"I have found Marcel & team to be very easy to work with for renter's insurance. They communicate promptly and clearly over email. They were able to give me recommendations and different options to make sure my coverage and price worked for me, all via email."
We responded:
"Thank you for your five star review! I’m happy to hear that my team was able to quickly and efficiently help you with your needs. Reach out to us if you need anything else! -Marcel S Robin, Agent "
Tony Puckpibul
March 26, 2026
5
out of
5
rating by Tony Puckpibul
"Sam was very helpful and made it easy to add another car to the policy."
We responded:
"I’m happy to hear that, Tony. Thank you for your 5 star review! -Marcel S Robin, Agent "
Abed
March 24, 2026
5
out of
5
rating by Abed
"Kimberly Ottomano is a very nice person she helped me get my insurance situation handled with the most professional care! Thanks"
We responded:
"Abed, thank you for choosing us for your insurance needs. We appreciate you speaking so highly of Kim. She’s fantastic. We appreciate your five star review. -Marcel S Robin, Agent "
Thomas
March 21, 2026
5
out of
5
rating by Thomas
"Kim was absolutely amazing. She was thoroughly knowledgeable both about the product and about navigating the system smoothly. Turned what I thought would be a long process into a < 5 minute call. Talk about a consummate professional."
We responded:
"Thank you, Thomas. Kim is one of the best! I’m glad you’re happy with our customer service. We appreciate your kind words. -Marcel S Robin, Agent "
Jonathan L
March 20, 2026
5
out of
5
rating by Jonathan L
"I had a great experience with Paul from State Farm Insurance. He was very professional and extremely helpful."
We responded:
"Thank you, Jonathan. Paul is always so helpful. Thanks for noticing. We appreciate your kind review. -Marcel S Robin, Agent "
John Lascala
March 12, 2026
5
out of
5
rating by John Lascala
"I had a great experience with Kim. She was friendly, thorough and very knowledgeable. Made this a very easy experience."
We responded:
"Thank you, John! It’s great to have you and Nancy on board. Kim is excellent, thank you for the kind words. We appreciate your business. -Marcel S Robin, Agent "
hennessy
February 12, 2026
5
out of
5
rating by hennessy
"I had an excellent experience working with Andre at State Farm. He was incredibly knowledgeable, patient, and responsive throughout the entire process. Andre took the time to explain all my options clearly and made sure I understood what coverage best fit my needs, without ever feeling rushed or pressured. His professionalism and genuine care really stood out. If you’re looking for a reliable, trustworthy, and supportive insurance agent, I highly recommend Andre!"
We responded:
"Thank you so much, Hennessy. We appreciate your kind review and warm words. -Marcel S Robin, Agent "
James Acord
February 9, 2026
5
out of
5
rating by James Acord
"Sam Kirby is what the insurance agency needs! He was spectacular on all fronts and very detailed. He provided common sense answers and made sure our experience was the best it could possibly be. 10/10!"
We responded:
"James, thank you for 5 star review and high praise of Sam. He’s the best! We appreciate your feedback. -Marcel S Robin, Agent"
Mac Jay
January 31, 2026
5
out of
5
rating by Mac Jay
"Great Customer Service Great Rates!!!!"
We responded:
"Thank you, Mac! -Marcel S Robin, Agent "
George Spirulla
January 15, 2026
1
out of
5
rating by George Spirulla
"These guys never answer the phone honestly don’t know how they have this many good reviews they have to be fake. They never call you back and never help."
We responded:
"Hi George, I do not see your name attached to any policy quote or interaction with my Agency. Please kindly delete your false review."
Raimund Miller
January 5, 2026
5
out of
5
rating by Raimund Miller
"Kim has been professional and courteous with me. I felt I was in good hands. Thank you, Kim"
We responded:
"Raimund, thank you for taking the time to leave us a five star review in spotlighting Kim. She’s the best. We appreciate your business. -Marcel S Robin "
Michael Counihan
January 2, 2026
5
out of
5
rating by Michael Counihan
"Leaving a great review for Kim Ottomano. She is an excellent agent and extremely responsive. She was instrumental in securing our home policy and was available at all hours to help us in the closing hours!"
We responded:
"Thank you, Michael! We appreciate your kind words about Kim, she always gives her best. Thank you for trusting us with your insurance. -Marcel S Robin, Agent "
Majilé McCray
December 26, 2025
5
out of
5
rating by Majilé McCray
"When I tell you, my agent, Brian went above and beyond to make sure that my needs were met. I am so thankful. He is a man of his word when he says that he will call back he will and this is definitely a relationship I intend on maintaining I’m sharing his information with All and every person I meet that needs insurance."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Brian went above and beyond to meet your needs and provided such reliable and trustworthy service. Building lasting relationships with our clients is very important to us, and it’s wonderful to know that Brian made such a positive impact. We truly appreciate you sharing his information with others and look forward to continuing to support you in the future! - Marcel S. Robin, Agent"
Camila Miranda-Llovera
December 22, 2025
5
out of
5
rating by Camila Miranda-Llovera
"Kim was a tremendous help! Highly recommend working with her, the process was incredibly fast and she was so very helpful."
We responded:
"Camila, thank you so much for your wonderful feedback! We’re thrilled to hear that Kim was able to assist you quickly and effectively. We truly appreciate your recommendation and look forward to supporting you again in the future! - Marcel S. Robin, Agent "
Dennis A. Clark
December 17, 2025
5
out of
5
rating by Dennis A. Clark
"I've been with Marcel for many years and they always take my calls and answer all my questions. I have all my insurance with then, car, business, home owners. Marcel and his whole team are the best!"
We responded:
"Dennis, thank you for your continued trust and loyalty over the years! We're thrilled to hear that our team has consistently been available to answer your questions and support all your insurance needs. It's an honor to be your go-to for car, business, and homeowners' insurance. We truly appreciate your kind words and look forward to serving you for many more years to come! - Marcel S. Robin, Agent"
Ian Whear
December 16, 2025
5
out of
5
rating by Ian Whear
"Fast responses, domain expertise, & good vibes!"
We responded:
"Ian, thank you for your fantastic feedback! We're glad to hear you appreciate our fast responses, domain expertise, and positive energy. Providing great service with a friendly touch is what we strive for every day. We look forward to continuing to support you! - Marcel S. Robin, Agent"
Sophia D
December 12, 2025
5
out of
5
rating by Sophia D
"Amazing help from Kim … amazing help a lot of people don’t care now a days … Kim does This office does Thankyou so much …. For your help"
We responded:
"Thank you, Stephany. We are glad that Jose handled what you needed! We appreciate your business and 5 star review. -Marcel S Robin, Agent "
Amy Hao
December 1, 2025
5
out of
5
rating by Amy Hao
"Kimberly was so informative and helpful, guiding me through the coop insurance process and answering all questions. Highly recommend working with Kimberly and her team!"
We responded:
"Amy, thank you so much for your kind words! We're thrilled to hear that Kimberly was informative and helpful throughout your coop insurance process. She and the entire team strive to provide the best support possible, and your recommendation means a lot to us. If you ever need assistance in the future, we're here to help! - Marcel S. Robin, Agent"
Tariqul Islam
November 21, 2025
5
out of
5
rating by Tariqul Islam
"Kim was very responsive and knowledgeable."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kim was responsive and knowledgeable. We appreciate your feedback and look forward to assisting you again in the future! -Marcel S. Robin, Agent "
Sal A.
November 18, 2025
5
out of
5
rating by Sal A.
"Great team! Thank you. Kim was just fantastic, very responsive, efficient, and overall made the entire experience smooth. There team will do there best to give the best prices for any rental insurance needs, highly recommended!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kim and the team provided you with responsive, efficient service and made your experience smooth. Your recommendation means a lot to us! If you ever need assistance again, don’t hesitate to reach out. -Marcel S Robin, Agent "