
State Farm® Insurance Agent Marcel S. Robin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Philippe Salaun
July 23, 2025
"Brian was awesome"
Ma Ananda Archanaa
July 23, 2025
"I don't even remember how many years I am in touch with my StateFarm agent. For work I moved a lot. Each time, I would simply shoot an email to Isaac Bridgewater, my oritinal agent. He would connect me to the local agent and literally within minutes I would have my insurance details in my email. This time I was in a differnt situation. I had moved to India. I thought I was visiting the USA for a short time. But I got stuck for some work. I have to rent an apartment. I was worried if I would get a renter's insurance. I then remember to email Isaac. Within minute he connected me to Paul Polianidis. Within minutes Paul gave me a way better rate that my apartment insurance company was offering me. It took me longer time to write this review here than Paul emailing me the insurance. Thank you so much Paul and Isaac. Thank you State Farm for taking care of all of my insurance needs for so many years! The claim process is so easy with StateFarm. I would login and fill a claim and very quickly they helped me. Thank you and blessings for the greate job you continue to do!"
"Ma Ananda, Reading this review made me so happy. Thank you for your kind words about Paul and Isaac. Isaac is now a State Farm Agent located in California. I speak to him very often. We are still good friends. Paul is excellent as well. Thank you so much for taking the time to leave us a five star review. We appreciate you being a policyholder as long as you have been. Thank you for your continued trust in our agency and team. -Marcel S Robin, Agent "
Sarah Pease
July 21, 2025
"Great experience working with State Farm on my rental insurance, they are responsive and handle policy needs quickly."
"Thank you, Sarah. Welcome to the State Farm family! -Marcel S Robin, Agent "
Fabio Pedalino
July 21, 2025
"I’ve been working with Kimberly at State Farm and couldn’t be more impressed with the experience. She was incredibly attentive, always quick to respond whether by phone or email, and truly made the whole process smooth and stress-free. Any time I had a question—even if she didn’t have the answer right away—she made it a priority to find out and get back to me immediately. Her professionalism, reliability, and friendly demeanor made her a pleasure to deal with from start to finish. Highly recommend Kimberly if you’re looking for someone who genuinely cares and delivers excellent customer service! Thanks again Kimberly!"
"Wow! Thank you for your detailed 5 star review and kind words about Kim. We are so happy to enjoy working with our team. The trust you put in us is not lost upon us -Marcel S Robin, Agent "
amarilys ramos
July 18, 2025
"Kim was absolutely fantastic! Very kind, responsive and quick to help."
"Thank you, Amarilys. Kim absolutely is fantastic! Thank you for noticing. -Marcel S Robin, Agent "
Ana Nunez-Pineda
July 18, 2025
"I had a great experience today after calling State Farm looking for information. Brian Alberto provided me with excellent service, very professional and knowledgeable. Thank you!"
"Ana, thank for taking the time to leave us and Brian a five star review! We appreciate your feedback and kind words. -Marcel S Robin, Agent "
Marta Galdamez
July 16, 2025
"Brian"
"Thank you, Marta! -Marcel S Robin, Agent "
Liz Cocchiola
July 15, 2025
"Great experience for obtaining renters insurance. Kim was able to help me with exactly what I needed!"
"Thank you so much, Liz. I’m glad Kim was able to give you everything you needed. Welcome to the State Farm family! - Marcel S Robin, Agent "
Graciela Perez
July 14, 2025
"Brian Alberto is the best!!"
"He sure is, Graciela! Thank you for speaking, kindly of him. -Marcel S Robin, Agent "
Michele Lockhart
July 11, 2025
"Sam has been so helpful since I started working with him several months ago. Responsive, provides helpful explanations, and goes above and beyond to provide me with any documents I need. Thank you Sam!"
"I’m glad to hear we got you what you needed so quickly! Thank you for taking the time to compliment Kim and leave us 5 stars! Welcome to the State Farm family! -Marcel S Robin, Agent "
Charlie Sheiner
July 9, 2025
"Paul is great! Helped me organize my renters insurance seamlessly."
"Charlie, Thank you for your feedback and 5 star review. Paul is excellent. Thanks for noticing. -Marcel S Robin, Agent "
Mauro Acan
July 7, 2025
"Brian"
"Thank you, Mauro! -Marcel S Robin, Agent "
Alena Williams
July 3, 2025
"Kimberly Ottomano was very helpful and solution oriented.. Great customer service etiquette and very personable. She was in sync with your advertisements on TV and literally sounded like an extension. Very few organizations manage to be cohesive. Well done!"
"Wow! Thank you, Alena! Kim always gives her best. Thank you for taking the time to leave her a compliment and our office a 5 star review. -Marcel S Robin, Agent "
Maria Gonzalez
June 25, 2025
"braian hola gracias por su buen servicio"
"Thank you, Maria! -Marcel S Robin, Agent "
Shawniep irie
June 21, 2025
"I have my problems with state farm in the past, with things like price used to go up before the end of the 6 months, but after talking with Kim and Paul, things changed, Kim has been very helpful and understanding in resolving any issues are concerns I have with statefarm she is extremely patient, Lord knows there is times when am very frustrated with some changes or something I didn't understand and Kim would explain thoroughly until I understood. If you ever sign up with Statefarm through Marcel office be sure to Ask for Kim first, if she is not available ask for Paul. I continue using state farm my husband and I because of them."
"Hi Shawniep, I am so happy to hear that Kim and Paul were able to handle your issues. I’m equally happy to know that we have restored your faith in the company. We are lucky to have you as a customer thank you for your five star review and your kind words about my team. -Marcel S Robin, Agent "
Milton Sarmiento
June 12, 2025
"Buen servicio Brian"
"Gracias, Milton! -Marcel S Robin, Agent "
Anthony Stano
June 10, 2025
"Great agency office that is always extremely responsive and willing to explain"
"Thank you so much, Anthony. I’m happy we’re able to assist you. We appreciate the five star review! -Marcel S Robin, Agent "
Sonia Lam
June 9, 2025
"Spoke with Brian he was patient and very informative clarified all my questions. Made me feel very comfortable and reassured."
"Thank you, Sonia! Glad to hear you had such a great experience with Brian. We appreciate your feedback! -Marcel S Robin, Agent "
sayed zian
June 5, 2025
"Best insurance agent ever"
"Thank you, Sayed! -Marcel S Robin, Agent "
Clarens Jean louis
June 2, 2025
"Brian Alberto was amazing"
"Thank you, Clarens. -Marcel S Robin, Agent "
Oscar Torres
June 2, 2025
"Bryan Alberto excelente servicio"
"Gracias, Oscar! -Marcel S Robin, Agent "
Patricia Bullock
June 2, 2025
"Is it been a pleasure dialing my representatives Brian Roberto, and he always getting my request done quickly and a fast and he is just the best and I truly appreciate him for everything."
"Patricia, thank you for the kind words about Brian. He is fantastic! We appreciate your business. -Marcel S Robin, Agent "
Majed Abualown
June 2, 2025
"I had call with Brian today about my policy and i got everything i wanna he so helpful person thank alot"
"Thank you, Majed. Brian is indeed very helpful. We appreciate your feedback. -Marcel S Robin, Agent "
Gavin Hart
May 29, 2025
"Kim at State Farm was absolutely the best. I had configured a policy on the website that was too expensive and badly conceived. Kim talked me down to the right level. Now, that is EXCELLENT customer service and I will be forever loyal!! Also, when it came to considering whether to make a claim, Sam at State Farm has been SUPERB. I had a ton of questions about how the process works, and the pros/cons of whether to make a claim. Sam gave really helpful guidance, was incredibly patient, and it’s so good to know that you can actually ask the “dumb questions” before making a decision on whether to file a claim. If there’s anything you’re not sure about in terms of your insurance policy and coverage, Sam is an amazing adviser!"
"Thank you, Gavin. Seeing our customers overpay, does not make us happy. Thank you for your trust in Kim and our office. -Marcel S Robin, Agent"
Esperanza Sierra Garzon Esperanza
May 29, 2025
"Fui atendido por brayan alberto y su servicio fue bien especial"
"Gracias, Esperanza! -Marcel S Robin, Agent "